Order Cancellation Policy
Last Updated: January 26, 2026
At Ink Snitch, we understand that sometimes you may need to cancel your order. Please review our cancellation policy below.
1. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us immediately. We will do our best to accommodate your request.
How to Cancel:
- Contact our customer service team as soon as possible
- Provide your order number and reason for cancellation
- We will confirm the cancellation via email
Refund: If your order is successfully cancelled before shipment, you will receive a full refund to your original payment method within 5-10 business days.
2. Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or return the items according to our Return Policy once you receive them.
3. Processing Time
Orders are typically processed within 24-48 hours. To ensure successful cancellation, please contact us as soon as possible after placing your order.
4. Custom or Personalized Orders
Custom or personalized orders cannot be cancelled once production has begun. Please review your order carefully before confirming your purchase.
5. Payment Authorization
If your order is cancelled before shipment, any payment authorization will be released. Please allow 3-5 business days for the hold to be removed from your account, depending on your bank or card issuer.
6. Partial Cancellations
If you wish to cancel only certain items from your order, please contact our customer service team. We will assist you based on the order status.
7. How to Contact Us
To cancel your order or for any questions regarding our cancellation policy, please:
- Email us through our contact page
- Include your order number in your message
- Our team will respond within 24 hours during business days
8. Exceptions
We reserve the right to cancel any order at our discretion, including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Inability to verify payment information
In such cases, you will be notified immediately and receive a full refund if payment was already processed.
9. Sale and Promotional Items
Items purchased during sales or with promotional discounts follow the same cancellation policy. Refunds will be issued for the amount actually paid.
Questions? If you have any questions about our Order Cancellation Policy, please don't hesitate to contact us.